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Abstract


A RESEARCH ON THE LEVEL OF THE KNOWLEDGE AND AWARENESS OF CONSUMERS RIGHTS IN SHOPPING MALLS IN KONYA

Nowadays, consumer rights are gaining great significance at national and international levels. The objectives of this study is to determine knowledge and awareness level of consumers in shopping malls in Konya about Consumer Protection Act, numbered 6502, has been enacted and became effective on 7.11.2013 in Turkey. In this study, to decide consumer knowledge and awareness, a questionnaire was fulfilled with 1498 consumers in shopping malls in Konya. At the end of the study, it is concluded that; Consumers are aware about Consumer Protection Act but they don’t know how they use their rights



Keywords
Consumer Awareness, Consumer Rights, Goods and Services, Defective goods



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